Best Rate Guarantee

Advantages of Direct Booking


We always have more competitive rates and with these benefits that you will not find on any other page

2x1 in breakfast, US$10 credit for spa services, coupons for meals at Los Moros, early check in, late check out and much more

  • 2x1 breakfasts, you pay for one and two people have breakfast
  • US$10 credit for Ceiba Spa services
  • Discount coupon available for purchase: you pay Q125 and can spend Q200 at Restaurant Los Moros
  • A welcome cocktail per person, you can have it at check-in or choose from the options that are presented to you in our El Conquistador Bar when presenting the voucher that will be delivered at the Reception
  • Early check in and late check out, subject to availability
  • Flexible cancellation policies; you can cancel up to 24 hours before arrival to avoid a penalty of 1 night
  • Book now and pay on arrival; the entire stay will be charged on the day of arrival at the hotel. If you wish, you can pay in advance; please contact us at with your name and confirmation number and we will be more than happy to provide you with a different payment option
  • Best rate guarantee. You will always find the lowest rate on our website. Did you find it further down somewhere else? We honor it!

If you find a better rate on any other website within 24 hours of booking, please let us know and we will match it. * Restrictions apply

* Restrictions. This warranty does not apply in the following cases:

  • Screenshots that have been modified will not be accepted
  • Rates on "opaque" pages where the selected hotel is not known until the reservation is made
  • Package rates that include flights, car rental or other additional services
  • Non-public rates negotiated with corporations, travel agencies, groups and associations
  • Rates that are not offered publicly, such as: membership rate, prepaid rates, wholesale agencies, vouchers, e-vouchers, groups, or other negotiated rates
  • Reservations made 24 hours before check in
  • Rate disparity due to exchange rate fluctuation